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Frequently Asked Questions
Have Any Questions?
Have questions ? We’ve got you covered. Browse our frequently asked questions to learn more about our products, shipping, returns, and how to choose the right watch parts.
We offer a wide range of watch parts, including:
- Watch movements
- Watch hands
- Crystals (glass)
- Crowns and stems
- Gaskets and seals
- Straps and bracelets
- Tools and accessories
Our inventory includes both common and hard-to-find components.
Compatibility depends on the brand, model, and movement type of your watch.
We recommend:
- Checking part numbers carefully
- Comparing measurements and specifications
- Consulting a professional watchmaker if unsure
We are not responsible for incorrect compatibility selections.
A special order item is a part that is not in stock and must be sourced from suppliers upon request.
These items may take longer to deliver and are subject to our Special Order Policy.
Shipping times vary depending on your location:
- Standard Shipping: typically 7–21 business days
- Fast Shipping: typically 3–7 business days
Delays may occur due to customs or courier issues.
We accept secure payments via:
- Credit/Debit Cards
- Bank Transfers
- Wise Transfer
- Payoneer Transfer
Yes, all watches listed in our shop are held in stock. We ship our watches directly from our stock so you can be assured of speedy delivery.
While the majority of orders do arrive on time, there are occasionally postage delays particularly during peak seasons, poor weather or possible public holidays. If you believe your order hasn’t arrived on time please contact us.
Orders are processed within one or two business days of receipt (business days are Monday through Friday). Your estimated time of arrival will be determined by your selected shipping method.
Yes. You can contact us.
Orders are shipped via US Postal Service or DHL./Fedex.
you can refer Track my Order Option
No, you may check out as a guest.
If you are a registered customer then you will need to go to My Account to reset your password. Once in My Account you will need to click on the “Forgot your Password” option by the sign in box.
We do not do watch repair. We do not accept samples to match or provide parts identification.